Our remote support Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or with an online chat.
Over the years, we’ve continually refined our Help Desk that makes this solution so powerful. This always-available resource is staffed with certified network consultants who are ready at a moment’s notice to assist anyone in your organization.
We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
PeopleKapital provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:
- Knowledgeable, certified, in-house staff
- 24x7 coverage capability
- Online live support
- Online live support chat capabilities
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Automatic email updates to your staff with embedded satisfaction surveys
We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.
High-quality remote support and network monitoring services – every hour of every day.
your one stop shop for the real capital
Phone +91 124 670 7713
+91 011 4034 8495
Fax +91 124 670 7702
HO: regus, level 5, Plot 14-a, anath road, udyog vihar, Sec 18, Gurgaon
branch:1220, sec b, pkt 1, opp. b-1 bus
stop, vasant kunj, new delhi